SHIPPING POLICY

Shipping Policy

Effective Date: 20-Feb-2025

Welcome to Dharayati. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. By placing an order, you agree to the terms set forth below.

 

1. Shipping Locations

  • We ship across India and selected international destinations. (Currently serving US, Canada, and UK)
  • The availability of shipping options depends on the delivery location.

 

2. Processing Time

  • Orders are processed within 14 business days, excluding weekends and holidays.
  • Custom or made-to-order products may require additional processing time.

 

3. Shipping Charges

  • Shipping charges are calculated based on the destination, weight, and size of the package.
  • Free shipping may be available for orders above a certain value, as indicated on our website.

 

4. Delivery Timeframe

  • Estimated delivery time depends on the location and chosen shipping method.
  • Delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or logistical issues.

 

5. Tracking and Notifications

  • Once an order is shipped, customers receive a tracking number via email.
  • You can track your order through our website or the courier partner’s tracking portal.

 

6. Order Modifications & Cancellations

  • Orders can only be modified or canceled within 24 hours of placement.
  • Once dispatched, cancellations or modifications are not possible.

 

7. Lost or Damaged Shipments

  • In case of non-delivery, loss, or damage during transit, please contact us immediately at hello@dharayati.com.
  • Claims for missing or damaged items must be reported within 1 day of the delivery date.

 

8. Customs & Duties (For International Orders)

  • International shipments may be subject to customs duties and taxes, which are the responsibility of the buyer.
  • Delays due to customs clearance are beyond our control.

 

9. Return to Sender & Re-shipping

  • If a package is returned due to incorrect address or non-availability, re-shipping charges may apply.
  • Contact our support team to arrange re-delivery.

 

10. Contact Us

For any shipping-related inquiries, please contact us at:

Email: hello@dharayati.com